Customer Service

How to contact us

Check out our Contact Us page for contact details.

How to return a product to us

Apparel that Works! wants you to be pleased with your purchase. If you are not completely satisfied with your purchase return it within 30 days for a refund or exchange. Refunds will not include shipping charges. All items for return or exchange must be in their original packaging including manufacturers tags (attached to the garment). Laundered items are not returnable. Products no longer available (discontinued) are not returnable.

 Your return should include your receipt and packing list. Call 1-800-34-scrub for a return authorization number.  Returns should be sent to: Apparel that Works! 175 E. U.S. Highway 20 Chesterton, IN 46304 

We cannot be responsible for packages that are lost during return. We highly recommend that your return be sent as an insured package. Returns will be refunded in the form of the original payment method.

All returns or exchanges that are not our error are subject to a 20% restocking charge and appropriate return shipping charges.

How we respect your privacy

Privacy Statement

Apparel that Works values its customers and respects their privacy. We are committed to protecting your privacy and the information you give us. We collect customer information in an effort to improve your shopping experience and to communicate with you about our products, services, and promotions. Apparel that Works recognizes that it must maintain and use customer information responsibly.

We do not sell, share, or trade customer information with individuals or companies outside our company. We do not release your email address to anyone.

Information collected

Your privacy is important to us. Our website's checkout process requires you to provide us with your billing, shipping, and contact information such as your email address. This information is used to fulfill your order and to keep you updated on the status of your order. Your contact information may also be used to get in touch with you when necessary or to communicate with you about our products, services, and promotions.


You may opt-out of our email list by emailing us at customerservice@apparel-that-works.net. However, please also note that when you make a purchase, we will send you an email to confirm your order and may also need to contact you via phone, postal mail or email if we have other questions regarding your order.


Our online order system uses cookies to keep track of the items in your shopping basket.

Security Statement

We use industry-standard secure software technology, Secure Socket Layer (SSL), to protect the information you enter on your online order is transmitted securely from your web browser to our facilities. SSL (https) encrypts your order information and protects your information from being seen by unauthorized individuals. Secure Socket Layer provides our customers the highest level of security.

If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1-800-347-2782. We’ll be happy to take your order right over the phone.